How can we help?

Connection, participation and dispatch availability are separate. Check the account’s plan, eligibility, authorization and current status. Available observations can be incomplete or out of date.

Use the supplier ledger and withdrawal balance. Pending or reserved amounts are separate from amounts available to withdraw. API wallet credit is for consumption.

Select TRON for TRC20 or Ethereum for ERC20 and verify that your receiving service supports the same network. Check the address and the quoted fees and amount. A transfer to the wrong network or address may be difficult or impossible to recover.

Check the original request and recorded transfer status. If a transaction reference is available, check it on the selected network and check the receiving service’s credit status. If the operation is unconfirmed, avoid a second submission and contact support with its reference.

Open a support ticket with the wallet or request reference, relevant dates and a description. A refund request starts a review. The ledger or support reply will show the recorded outcome.

Include the feature, reference, time, visible status and steps you took. Mask sensitive details in screenshots. Keep passwords, API keys, authorization returns and recovery phrases private.

Revoke the affected key in the workspace as soon as you can. Create a replacement with only the permissions you need and update the applications that used the old key. Check usage and charges for unfamiliar activity. Contact support with the key reference and relevant times. Keep the secret value private.

Check the email address and sign-in method you used to create the account. Use password recovery if available and follow the verification steps. If you cannot complete recovery, use the public contact handle when listed. Explain where you got stuck and keep passwords and verification codes private.